We all know exactly the types of customer service interactions that raise our blood pressure. Five of the most prevalent points of pain that surface in CCMC’s bi-annual National Rage Studies are practices common in many service systems.
John describes five actions that “overtly pour gasoline on the dissatisfaction fire“.
Download a PDf of the article entitled 5-Common-Service Actions-That-Drive-Your-Customers-Nuts-April2014.
Read the article on the Salesforce Blog website. (opens in a new window).