John Goodman has an article published on the Salesforce Blog about annoying service actions.
We all know exactly the types of customer service interactions that raise our blood pressure. Five of the most prevalent points of pain that surface in CCMC’s bi-annual National Rage Studies are practices common in many service systems.
John describes five actions that “overtly pour gasoline on the dissatisfaction fire“.
Download a PDf of the article entitled 5-Common-Service Actions-That-Drive-Your-Customers-Nuts-April2014.
Read the article on the Salesforce Blog website. (opens in a new window).