How Zero IVR is enhancing the customer experience through technology August 29, 2018 by David BeinhackerRead moreHow Zero IVR is enhancing the customer experience through technology
Article: Once a Product or Offer Is Designed, You Are NOT Done (With the Customer)! January 10, 2015 by Scott BroetzmannRead moreArticle: Once a Product or Offer Is Designed, You Are NOT Done (With the Customer)!
Article: Beyond CRM: Managing the Customer Experience September 25, 2014 by Scott BroetzmannRead moreArticle: Beyond CRM: Managing the Customer Experience
Press Release: Scott M Broetzmann appointed to Arizona State University Center for Services Leadership July 8, 2014 by Scott BroetzmannRead morePress Release: Scott M Broetzmann appointed to Arizona State University Center for Services Leadership
Article: Creating a VOC Program in Your Call Center September 20, 2013 by Scott BroetzmannRead moreArticle: Creating a VOC Program in Your Call Center
