Article: Once a Product or Offer Is Designed, You Are NOT Done (With the Customer)! January 10, 2015 by Scott BroetzmannRead moreArticle: Once a Product or Offer Is Designed, You Are NOT Done (With the Customer)!
Consumer Reports: How to survive do-it-yourself customer service December 30, 2014 by Scott BroetzmannRead moreConsumer Reports: How to survive do-it-yourself customer service
Article: The High Price of Ignoring Customer Input and Big Data October 27, 2014 by Scott BroetzmannRead moreArticle: The High Price of Ignoring Customer Input and Big Data
Article: Beyond CRM: Managing the Customer Experience September 25, 2014 by Scott BroetzmannRead moreArticle: Beyond CRM: Managing the Customer Experience
3 Technologies that Improve Your Customer Support January 11, 2013 by Scott BroetzmannRead more3 Technologies that Improve Your Customer Support
