Getting Customers To Understand Their Contract: What Zuckerberg Should Have Said April 23, 2018 by John GoodmanRead moreGetting Customers To Understand Their Contract: What Zuckerberg Should Have Said
Interview: Surveys – Less Customer Irritation = More Value May 10, 2017 by Scott BroetzmannRead moreInterview: Surveys – Less Customer Irritation = More Value
Interview: Make the customer experience proactive, preventive and engaging May 8, 2017 by John GoodmanRead moreInterview: Make the customer experience proactive, preventive and engaging
Have a minute? Listen to author John Goodman share the business payoff in delivery of Customer Experience 3.0 April 27, 2017 by Scott BroetzmannRead moreHave a minute? Listen to author John Goodman share the business payoff in delivery of Customer Experience 3.0
Article: Examining the myths and costs of agent disengagement (Part 1 and 2) April 9, 2017 by Scott BroetzmannRead moreArticle: Examining the myths and costs of agent disengagement (Part 1 and 2)