John A. Goodman publishes an article on the Washington Business Journal website.

The online version of the Washington Business Journal has the latest breaking business news, updated throughout the day, some of this week’s top stories from the Washington Business Journal and other popular features from the print edition.

As a business owner or manager, you are responsible for providing employees with the tools and guidance they need to deliver products and services to your customers. Front-line employees are not robots…

Click to download a PDF of the article ‘Treat employees as your customers, not as robots‘ (137Kb)