About Us

Transforming Businesses With Customer Experience Insight: Welcome To CCMC

our story

5 Decades Of Customer Experience Wisdom

Customer Care Measurement & Consulting (CCMC) is a pioneering survey research and consulting firm that has been at the forefront of revolutionizing the customer experience for over 50 years. Our full-service approach helps clients from any industry hear the voice of their customers, convert insights into action and best their competition.

Our unique value proposition lies in our tailored solutions, an authoritative, experienced team, and keen insights on emerging industry trends — all with one mission: to be a trusted partner in guiding the transformation of the customer experience from ordinary to extraordinary.

We empower businesses to strengthen their relationships with their customers and shape sustainable success. We pride ourselves on inspiring our clients to make data-driven decisions that are rooted in actionable customer feedback.

CCMC Values

Our Guiding Principles

We believe that the cornerstone of any successful business lies in its values and principles. Our character is rooted in our commitment to enhancing the customer experience, which shapes every aspect of what we do. We are steadfast in our principles, understanding that they are not merely words on a page, but guiding lights that inform our actions and decisions.

Embracing these values is more than just savvy business for us – it's at the heart of making a genuine, positive impact on our clients' business results and their customers’ journey. Because at the end of the day, we know that when we stay true to our principles, we are not only driving our growth, but fostering a customer experience that is truly exceptional.

Stewards Of The Customer Experience

In partnership with world-class research institutions and other marketplace leaders, we invest our time and resources to promote the scientific discovery of how to improve the customer experience.

Valuing The Science Of The Customer Experience

We champion the scientific enterprise as a means to enhance the customer experience. Our approach is grounded in methodological rigor and valuing empirical evidence.

Collaboration & Transparency Are Key

We celebrate and encourage collaboration and teamwork. This is how we are able to consistently bring out the best in each other and provide the best service to our clients – our partners. Maintaining an unwavering commitment to transparency with our clients, we promise to always tell it like it is.

We Practice What We Preach

At Customer Care Measurement & Consulting, we take the words “customer care” seriously. We walk the talk and are passionate and enthusiastic about delivering an extraordinary customer experience to our clients. Client feedback is a centerpiece of our mission to deliver exceptional service from beginning to end.

Acting With Integrity

Our commitment goes well beyond the typical vendor-to-client relationship, evolving into a trusted partnership you can rely on. We believe integrity and authenticity are the foundation for any lasting relationship, which is why we pledge to always engage in active listening and seek to understand all points of view.

Paying It Forward

Albert Einstein had it right – “only a life lived in the service of others is worth living.” We are dedicated to sharing our time, talent and treasure with not-for-profit organizations within our own community, throughout our state and across the nation.

There’s Always Room For Improving The Customer Experience

Just like our clients, we are driven by results. We believe that continuous improvement is a hallmark of market leaders. Authentic and sustained customer experience success is not achieved in a single leap, but through a consistent and upward trajectory of improvement.

Where Authenticity Meets Expertise

We’re not just your typical customer experience research and consulting firm; we’re architects of actionable results backed by science-driven data.

Our cohesive team of customer experience experts are not only leaders in the field, but steadfast partners to our clients. Trustworthy, and committed, we’re more than just a company – we’re a collective of visionaries, problem solvers, and innovators.

Dive in, get to know us, and discover the unique blend of talent and expertise that sets us apart. Together, let’s be customer experience pacesetters.

Our Team

Our Passion

Are your business decisions being made based on fact or fiction?

Connect with us, and let’s do some good together!

Let Us Help Your Organization

About Us

5 Decades Of Customer Experience Wisdom