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Customer Care Measurement & Consulting (CCMC)

Customer Care Measurement & Consulting (CCMC)

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Scientifically powering extraordinary customer experiences.

Uncovering actionable insights. Facilitating right actions.

How We Help
Who We Help

Services We Provide

Measuring

We offer targeted and proprietary surveys, interviews, and focus groups for actionable results and ROI on CX investments.

Consulting

We guide our clients on CX strategy, operations, organizational change, and measurement.

Speaking

As CX industry trailblazers, CCMC leaders speak and engage participants to rethink conventional CX wisdom.

What Makes CCMC Unique?

With nearly 130 years of combined CX know-how, CCMC principals offer unrivaled expertise to help clients manage the customer experience for increased positive word of mouth, loyalty, and profits.

Learn More About Us

Case Studies

Healthcare Supplier

Financial Services

Utilities

B2B Manufacturer

What Our Clients Say About Us

“You get the perfect combo – accurate data about your stakeholders and an understanding, critique and action plan about how that data can be used.” 

The Very Rev. Ian Markham 
Dean & President
Virginia Theological Seminary 


“CCMC’s deep knowledge of how to engage with clients was incredibly useful.” 


Missy McKinney 
Director, North American Higher Education Operations 
Blackboard Educational Services 


See More Client Testimonials

Insights

How Customer Experience Management Can Combat Customer Rage

The Age of Anger – A Nation on Hold Wants to Speak With a Manager

Net Promoter Score 3.0 Continues to Fail to Deliver Actionable Data

Let’s work together

We would love to help you deliver an extraordinary customer experience.

Get in touch!

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Contact

Get in touch with us here:

2121 Eisenhower Avenue,
Ste. 501, Alexandria, VA 22314

703-823-9530

[email protected]

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Click here to request the latest National Customer Rage Survey
released in February, 2023