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Customer Care Measurement & Consulting (CCMC)

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Books

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Leaders responsible for advancing their organization – whether in marketing, customer care, finance, brand, or overall strategy and direction – will want to read these two books by customer experience thought leaders John Goodman and Scott Broetzmann. 

The books offer wisdom, cutting-edge content and practical examples to ensure your business returns on its customer experience investments.

Strategic Customer Service

By John A. Goodman, Vice-Chairman, CCMC and
Scott M. Broetzmann, President & CEO, Co-Founder, CCMC

Customer Experience 3.0

By John A. Goodman,
Vice-Chairman, CCMC

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