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CCMC’s customer experience thought leadership featured in

Argh! The Rage-Inducing State Of Customer Service

Author: The Boston Globe
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9 Secrets to Getting Great Customer Service

Author: Consumer Reports
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Customer Service Is Getting Worse—And So Are Customers

Author: The Economist
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Consumer Gripes Hit Record Levels Over Purchases Needed ‘To Get Through Each Day’

Author: NBC News
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A Nation On Hold Wants To Speak With A Manager

Author: New York Times
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