ASU survey: Angry customers cost businesses $300B in future sales November 6, 2017 by Scott BroetzmannRead moreASU survey: Angry customers cost businesses $300B in future sales
Article: Quality’s New Frontier, Applying continuous improvement tools to marketing and sales June 20, 2017 by John GoodmanRead moreArticle: Quality’s New Frontier, Applying continuous improvement tools to marketing and sales
Interview: Surveys – Less Customer Irritation = More Value May 10, 2017 by Scott BroetzmannRead moreInterview: Surveys – Less Customer Irritation = More Value
Interview: Make the customer experience proactive, preventive and engaging May 8, 2017 by John GoodmanRead moreInterview: Make the customer experience proactive, preventive and engaging
Article: Examining the myths and costs of agent disengagement (Part 1 and 2) April 9, 2017 by Scott BroetzmannRead moreArticle: Examining the myths and costs of agent disengagement (Part 1 and 2)