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Customer Care Measurement & Consulting (CCMC)

Customer Care Measurement & Consulting (CCMC)

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Insights

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Connect the Dots Blog

Find our latest insights, inspiration and ideas about the CX Experience.

Read Our Latest Insights

ARticles, White Papers & Studies

A library of CCMC’s thought leadership papers and research.

Read Our Research

DeLIGHT
StuDY

An independent study of the market impact of employing 15 unique strategies. 

Read the Findings

Customer RAGE Studies

Independent analysis of the state of corporate complaint handling.

Learn More

CASE
STUDIES

Our clients are dedicated to continuous CX improvements. See how we helped them set the pace in the marketplace.

Learn About Our Results

Books

Thought leaders in the CX field, CCMC principals have penned books on a variety of CX issues.

See Our Latest Titles

Let’s work together

We would love to help you deliver an extraordinary customer experience.

Get in touch!

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Get in touch with us here:

2121 Eisenhower Avenue,
Ste. 501, Alexandria, VA 22314

703-823-9530

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