Whitepaper: How The Net Promoter Score (NPS) Is Like Global Warming September 13, 2015 by Scott BroetzmannRead moreWhitepaper: How The Net Promoter Score (NPS) Is Like Global Warming
Quirk’s Cover Feature: Better alignment between voice of the customer efforts and customer experience feedback methods August 14, 2015 by Scott BroetzmannRead moreQuirk’s Cover Feature: Better alignment between voice of the customer efforts and customer experience feedback methods
Guest Post: Determining the ROI on Innovative Service January 13, 2015 by Scott BroetzmannRead moreGuest Post: Determining the ROI on Innovative Service
Article: Once a Product or Offer Is Designed, You Are NOT Done (With the Customer)! January 10, 2015 by Scott BroetzmannRead moreArticle: Once a Product or Offer Is Designed, You Are NOT Done (With the Customer)!
