Article: How Technology Contributes to Customer Experience March 7, 2014 by Scott BroetzmannRead moreArticle: How Technology Contributes to Customer Experience
Article: 6 Ways to Link Quality Improvement to Customer Service December 31, 2013 by Scott BroetzmannRead moreArticle: 6 Ways to Link Quality Improvement to Customer Service
Scott Broetzmann Elected to Board of Directors of the Council of Better Business Bureau December 20, 2013 by Scott BroetzmannRead moreScott Broetzmann Elected to Board of Directors of the Council of Better Business Bureau
Article: Creating a VOC Program in Your Call Center September 20, 2013 by Scott BroetzmannRead moreArticle: Creating a VOC Program in Your Call Center
Apple Customer Gone Wild, and What Else We Know about Customer Rage July 30, 2013 by Scott BroetzmannRead moreApple Customer Gone Wild, and What Else We Know about Customer Rage
