Net Promoter Score 3.0 Continues to Fail to Deliver Actionable Data December 1, 2021 by John GoodmanRead moreNet Promoter Score 3.0 Continues to Fail to Deliver Actionable Data
Stop the Annual Do You Love Us Survey – 16 Tactical Best Practices for Survey Execution June 30, 2021 by Vicki DoranRead moreStop the Annual Do You Love Us Survey – 16 Tactical Best Practices for Survey Execution
Article: Examining the myths and costs of agent disengagement (Part 3) May 4, 2017 by John GoodmanRead moreArticle: Examining the myths and costs of agent disengagement (Part 3)
Article: Examining the myths and costs of agent disengagement (Part 1 and 2) April 9, 2017 by Scott BroetzmannRead moreArticle: Examining the myths and costs of agent disengagement (Part 1 and 2)
Article: Take Your CIO to Lunch February 6, 2016 by Scott BroetzmannRead moreArticle: Take Your CIO to Lunch
