Article: Examining the myths and costs of agent disengagement (Part 3) May 4, 2017 by John GoodmanRead moreArticle: Examining the myths and costs of agent disengagement (Part 3)
Whitepaper: Delivering Psychic Pizza March 15, 2017 by Scott BroetzmannRead moreWhitepaper: Delivering Psychic Pizza
Article: Three ways call centers can tap into Voice of the Customer (VoC) November 17, 2016 by Scott BroetzmannRead moreArticle: Three ways call centers can tap into Voice of the Customer (VoC)
Article: Once a Product or Offer Is Designed, You Are NOT Done (With the Customer)! January 10, 2015 by Scott BroetzmannRead moreArticle: Once a Product or Offer Is Designed, You Are NOT Done (With the Customer)!
Consumer Reports: How to survive do-it-yourself customer service December 30, 2014 by Scott BroetzmannRead moreConsumer Reports: How to survive do-it-yourself customer service
