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Have a minute? Listen to author John Goodman share the business payoff in delivery of Customer Experience 3.0

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John’s latest book, Customer Experience 3.0, describes in detail what he means by customer experience 3.0, provides a customer experience framework and a step-by-step roadmap to delivery of the 3.0 customer experience.


In this one minute video, John shares why
Customer Experience 3.0 will benefit your business.

More more information please visit John’s bio page, or go directly to our page on the Customer Experience 3.0 book.

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About Scott Broetzmann

President & CEO, CoFounder
Scott Broetzmann has over thirty years’ experience in advising companies on how to invest limited customer experience dollars wisely to ensure happy customers and investment return.