In this Digital Insurance Leaders podcast, Jim Albert, Chairman and Co-Founder of Neptune Flood Insurance, talks with John Goodman about the many approaches to fostering and delivering a first-rate customer experience. 

Advocating that businesses should embrace, not fear, their unhappy customers because of the potential to turn them into a business’s most effective allies, John explains:

• How to respond to customer complaints;
• How to strengthen customer engagement;
• The biggest CX problem insurance companies face; and
• Examples of insurance do’s and don’ts.

Insurance companies like Neptune are leading the way to effortless insurance.  For example, Neptune took flood application times from two weeks to two hours by drawing on the latest technology to support underwriting. 

Also, Neptune did something that most insurance companies do a poor job of, educating and onboarding the customer.  Further, they do a great job of proactive, preventive service and soliciting customer complaints. 

Enjoy John’s under an hour conversation with Jim Albert, Neptune’s CEO, to enhance your understanding of the benefits and how to’s of  improving the customer experience in the insurance industry.

Listen here.