Scott M. Broetzmann, President & CEO of CCMC, talks with Men’s Health Magazine about how to get what you want when complaining.

Sometimes you feel compelled to speak up if you think you’ve been wronged. But instead of posting profanity-laden messages in the comments section (don’t get any ideas!), there are calmer, more creative ways to complain . . . and actually get what you want

Click here to download the PDF of the article entitled ‘Why-Online-Rants-Are-Pointless’.