Article: The High Price of Ignoring Customer Input and Big Data October 27, 2014 by Scott BroetzmannRead moreArticle: The High Price of Ignoring Customer Input and Big Data
Article: Beyond CRM: Managing the Customer Experience September 25, 2014 by Scott BroetzmannRead moreArticle: Beyond CRM: Managing the Customer Experience
Article: Hallmarks of horrible customer service September 2, 2014 by Scott BroetzmannRead moreArticle: Hallmarks of horrible customer service
Press Release: Scott M Broetzmann appointed to Arizona State University Center for Services Leadership July 8, 2014 by Scott BroetzmannRead morePress Release: Scott M Broetzmann appointed to Arizona State University Center for Services Leadership
Article: How supply chain traceability relates to consumer affairs and the bottom line May 20, 2014 by Scott BroetzmannRead moreArticle: How supply chain traceability relates to consumer affairs and the bottom line
